Orders Damaged in
Shipping. On the rare occasion that you receive a
product from us that was damaged in transit, we will replace
the product at no charge to you. Please refuse shipment and
tell the carrier that you are refusing delivery because the
package is damaged. Then contact us to inform us of the
situation. If you are not present at the time of delivery and
cannot refuse shipment, please contact us to make arrangements
for returning the damaged product.
Shipping Refunds. Your original shipping
charge will only be refunded for an item sent to you in error,
a defective item, or an order damaged in shipping. This
refund will automatically be issued, once we receive and
inspect the returned product. If only a portion of your order
is returned, the refund for shipping costs will be prorated.
Please see the Returns Policy for further details.
We will also pay for return shipping for product that was sent
to you in error, received in a defective condition, or was
damaged in shipping. Additional details can be found in the
Returns Policy. If you believe you qualify and would like us
to pay for return shipping, you must contact us before
attempting to return the product. COD shipments will not be
accepted.
